FAQ

Welcome to Creative imPRESSions!

We're here to make ordering custom transfers simple. Whether you're a small business owner, apparel decorator, or DIY crafter, you'll find answers to our most common questions below.

We Print. You Press.

Ordering & Production

What products do you offer?

We specialize in DTF transfers, UV DTF decals, custom gang sheets, DIY patch kits, sublimation prints, and other specialty printing services.

What are your business hours?

Our regular production and customer service hours are Monday through Friday, 9:00 AM–3:00 PM Eastern Time.

We are closed on Saturdays and Sundays.

You can place orders through our website 24 hours a day.

What is your same-day printing cutoff?

Our weekday same-day production cutoff is 2:00 PM Eastern Time.

Eligible orders submitted and paid for before the cutoff may qualify for same-day production.

Same-day printing is subject to production volume, artwork readiness, equipment availability, and order size.

Same-day production is not guaranteed.

Are orders printed in the order received?

Yes. Orders are generally processed and printed in the order received.

Orders requiring additional information, file corrections, or approval may experience delays.

Does same-day printing mean same-day shipping?

No. Same-day production and shipping are separate processes.

Completed orders generally ship the same business day or the next business day after production.

Shipping transit time begins when the carrier accepts your package.

DTF Transfers & Gang Sheets

What is a DTF transfer?

DTF stands for Direct-to-Film.

DTF transfers are full-color designs printed onto a specialty film that can be applied to compatible fabrics using a heat press.

They're popular for custom apparel, business merchandise, team shirts, and other fabric projects.

What is a gang sheet?

A gang sheet allows you to arrange multiple designs on one sheet for printing.

You can include different designs, sizes, and quantities as long as everything fits within the purchased dimensions.

Can I build my own gang sheet?

Yes! Our online gang sheet builder allows you to upload and arrange your designs before ordering.

Please review your layout, dimensions, spacing, and artwork carefully before checkout.

Can I upload a gang sheet I already created?

Yes. You can upload a completed gang sheet using the appropriate ordering option.

Your uploaded file must match the dimensions of the product purchased.

What happens if my gang sheet is larger than the size I ordered?

Your file may be cropped, rejected, or require correction before printing.

For example, if you purchase a 22 × 24-inch gang sheet, your artwork must fit within those dimensions.

Please verify your file size before submitting your order.

Will you arrange my individual designs into a gang sheet for me?

Gang sheet pricing is intended for customers who create their own layouts using our builder or upload a completed sheet.

If you need us to arrange individual designs, we can provide that service using our individual transfer pricing or other applicable preparation charges.

Artwork & File Requirements

What file format should I upload?

We recommend high-resolution PNG files with transparent backgrounds for artwork requiring transparency.

Your file should be prepared at the actual dimensions you intend to print.

What resolution should my artwork be?

We recommend 300 DPI at the intended print size whenever possible.

For example, a design intended to print at 10 inches wide should ideally be 3,000 pixels wide.

Increasing the DPI setting alone does not improve a low-resolution image.

Do you check or fix my artwork before printing?

Our standard printing service is print-as-uploaded.

We do not automatically correct spelling, remove backgrounds, resize artwork, improve resolution, or redesign files.

Customers are responsible for reviewing their artwork before submitting an order.

What if I need help making my artwork print-ready?

We offer artwork preparation services for customers who need assistance with file corrections, transparency, sizing, or other print preparation.

Our File Check & Print Approval service is also available for customers who would like an additional review before printing.

These services must be purchased separately when applicable.

Why did my artwork print with a background?

If your uploaded image contains a solid background, unwanted pixels, or a simulated transparency checkerboard, those elements may appear in the finished print.

A true transparent PNG is recommended when the background should not print.

Can you print gradients, smoke, shadows, or faded artwork?

Some transparency and fade effects require special preparation for DTF printing.

Semi-transparent areas may not reproduce as expected because of the white ink layer.

Halftoning or other artwork adjustments may be needed for certain designs.

Please contact us about artwork preparation before ordering if your design contains these effects.

Do printed colors always match my screen?

Not necessarily.

Colors may vary due to screen settings, file color profiles, artwork quality, materials, and printing conditions.

Exact color matching is not guaranteed unless specifically arranged in writing.

UV DTF Transfers

What is UV DTF?

UV DTF is a specialty transfer designed for application to compatible hard surfaces.

It is commonly used for decorating items such as cups, tumblers, acrylic products, and other smooth surfaces.

Can I use UV DTF on shirts?

No. UV DTF decals are intended for compatible hard surfaces, not fabric.

For apparel, please order regular DTF transfers.

Is there a minimum UV DTF order?

Yes. UV DTF orders have a $3 minimum.

Orders below the minimum may receive an error during checkout.

Can UV DTF decals be applied to any surface?

No. Surface texture, cleanliness, coatings, and material type can affect adhesion.

We recommend testing an item before applying decals to a large quantity of products.

Pressing & Application

How do I press regular DTF transfers?

Our general pressing recommendation is:

Temperature: 320°F
Time: Approximately 20–30 seconds
Peel: Cold peel
Second press: Approximately 10 seconds using a protective or textured finishing sheet

These are general guidelines. Actual settings may vary depending on your heat press, garment, and transfer type.

We recommend testing before completing a large production run.

Can I use a household iron?

A commercial-style heat press is recommended for consistent temperature and pressure.

Household irons may not provide the even pressure and heat required for reliable results.

What if my transfer doesn't apply correctly?

First, review your temperature, pressure, pressing time, peeling method, and garment compatibility.

If you believe the transfer itself was defective, contact us with your order number, photographs, and details of your application process.

We review reported concerns individually.

Shipping & Local Pickup

Do you offer shipping?

Yes! Shipping options and applicable charges are displayed during checkout.

Completed orders generally ship the same business day or the next business day after production.

Do you offer local pickup?

Yes. Local pickup is available in Stockbridge, Georgia.

Please select local pickup during checkout when available.

Can I pick up my order immediately after placing it?

No. Please wait until you receive your Ready for Pickup email.

An order confirmation does not mean your order is ready.

Please do not send drivers, family members, or other representatives before receiving the pickup notification.

How long do I have to pick up my order?

We ask customers to collect their orders within 7 calendar days after the Ready for Pickup email is sent.

Due to limited storage space, orders remaining unclaimed after that period are subject to disposal without a refund or replacement, except where otherwise required by law.

Please contact us before the deadline if you need to discuss alternative arrangements.

How do I identify my pickup order?

Pickup packages are labeled with the customer's name and order number.

Please check the label carefully and collect only orders belonging to you or those you are authorized to retrieve.

Will multiple orders be packaged together?

Not necessarily.

Orders placed at different times may be produced and packaged separately.

We will do our best to keep your orders together when possible, but cannot guarantee it.

If you placed multiple orders, please verify that you have collected all your ready orders before leaving.

Changes, Cancellations & Refunds

Can I change my order after placing it?

Please contact us as quickly as possible.

Changes may not be possible once production has started.

Some changes may require cancellation and a new order.

Can I change my shipping address after checkout?

For security and order accuracy, shipping address changes may require the original order to be canceled and a new order placed with the correct information.

Please verify your shipping address before checkout.

Do you accept returns?

Because most of our products are custom-printed, we generally do not accept returns or exchanges for correctly produced custom items.

Exceptions apply when required by law.

What if Creative imPRESSions makes a printing error?

Please contact us with your order number, photographs, and a description of the issue.

We review each reported concern individually and determine an appropriate resolution based on the circumstances.

What if I submitted the wrong artwork?

Customers are responsible for reviewing their uploaded files before checkout.

Artwork printed accurately as submitted generally does not qualify for a complimentary reprint or refund.

Contact & Customer Support

How can I contact Creative imPRESSions?

Email: info@creativeimpressions.co

Call: (770) 702-2303

Text: (678) 922-9211

Customer support hours are Monday through Friday, 9:00 AM–3:00 PM Eastern Time.

What information should I include when contacting you?

Please provide your name or business name, order number if applicable, and a brief explanation of your question or concern.

Different team members may handle printing, packaging, order fulfillment, and customer communication.

Providing these details helps us assist you efficiently.

Please use one contact method initially to avoid duplicate requests.

Where can I find your complete policies?

For additional details, please review our Shipping & Local Pickup Policy and Refunds, Returns & Reprints Policy.

Thank you for supporting Creative imPRESSions by beKReativ Designs, LLC!

We appreciate the opportunity to support your creativity and your business.